Effective Date: 06 December 2024

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Welcome to the Solid Floors NZ website. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service.

 

These Terms apply to all users, clients, and visitors of Solid Floors Limited (“we,” “our,” or “us”). If you do not agree to these terms, please refrain from using our website or services.

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1. Overview of Services

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Solid Floors NZ specializes in concrete and resin flooring, including but not limited to:

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• Concrete grinding and preparation

• Resin coatings and finishes

• Industrial flooring solutions

• Car park maintenance

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Our website is intended to provide information about our services, facilitate inquiries, and allow clients to request quotes or consultations.

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2. Eligibility

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To use our website or engage our services, you must:

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• Be at least 18 years old or have the consent of a legal guardian.

• Provide accurate and up-to-date information when submitting inquiries or requests.

• Comply with these Terms of Service and all applicable laws and regulations.

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3. Quotes and Contracts

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3.1 Requesting a Quote

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You may request a quote for our services through our website or by contacting us directly. All quotes are provided free of charge and are valid for a limited time, as specified in the quote document.

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3.2 Acceptance of Services

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A formal agreement is established once you accept a quote and provide written confirmation, which may include email correspondence. A deposit may be required to secure your booking, as specified in the agreement.

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3.3 Changes to Services

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Any changes to the agreed scope of work must be communicated in writing and may result in additional charges.

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4. Pricing and Payments

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4.1 Pricing

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All prices provided are in New Zealand dollars (NZD) and exclude GST unless stated otherwise. Pricing may vary depending on the scope and complexity of the project.

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4.2 Payment Terms

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• A deposit may be required before work commences.

• The balance must be paid upon project completion or as outlined in your agreement.

• Late payments may incur additional fees.

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4.3 Payment Methods

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We accept payments via bank transfer and other methods specified in your invoice.

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5. Customer Responsibilities

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You agree to:

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• Provide accurate and complete information regarding your project.

• Ensure the site is prepared and accessible for our team to carry out the work.

• Comply with any safety guidelines provided by us during the project.

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6. Project Timelines

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We will make every effort to complete your project within the agreed timeframe. However, unforeseen circumstances such as weather conditions, supply delays, or other factors beyond our control may affect the schedule. We will keep you informed of any changes.

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7. Warranties and Guarantees

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We provide a warranty on our workmanship and materials used, as specified in your agreement. However, the warranty does not cover:

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• Damage caused by misuse, neglect, or improper maintenance.

• Wear and tear from normal use.

• Third-party alterations or repairs.

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8. Limitation of Liability

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To the fullest extent permitted by law:

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• Solid Floors NZ is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Our total liability for any claim is limited to the amount paid for the specific service in question.

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9. Intellectual Property

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All content on this website, including text, images, and logos, is the intellectual property of Solid Floors NZ unless otherwise stated. You may not reproduce, distribute, or use this content without our prior written consent.

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10. Privacy

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Your use of our website and services is subject to our Privacy Policy. We are committed to protecting your personal information and using it only for legitimate business purposes.

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11. Third-Party Links

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Our website may contain links to third-party websites. We do not endorse or take responsibility for the content or privacy practices of these external sites. Access them at your own risk.

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12. Termination

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We reserve the right to terminate your access to our website or services at any time if you breach these Terms of Service or engage in unlawful or unethical activities.

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13. Dispute Resolution

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Any disputes arising from these Terms of Service or the use of our services will be resolved in accordance with the laws of New Zealand. Parties agree to first attempt to resolve disputes through negotiation or mediation before pursuing legal action.

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14. Changes to Terms

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We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after changes are made constitutes acceptance of the updated terms.

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15. Contact Information

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If you have any questions or concerns about these Terms of Service, please contact us:

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Solid Floors NZ

Email:       info@solidfloors.co.nz
Phone:      +64 9 272 9953
Address:   1/13 McLaughlin’s Rd Wiri, Manukau, Auckland